The Pram Handwarmer Company

This website is owned and operated by The Pram Handwarmer Company and we are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please get in touch through our Contact Form.

Our Contact details:
The Pram Handwarmer Company
115 Moor View Drive
Teignmouth 
TQ14 9UZ
Devon
Tel:07860838678
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need so we can complete your order.
We accept card payments through our PayPal account and through Worldpay Payment System. With using Worldpay Payment System on our website, we only accept payment in GBP (£ British Pound).

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping and Handling
Due to limited availability of some of the goods we sell, a particular item may be out of stock. We accept no liability for delays caused by goods being out of stock. If you have requested multiple shipments we will debit the second and any subsequent shipment's delivery charges from your card.
Times to despatch shown on the website are an estimate only. We shall not be liable for delays caused by matters outside our control.
Delivery will be advised but please allow up to 30 days for delivery. In stock items will generally be dispatched the same or next day, but some out of stock goods may take longer.
Any claim based on any defect in quantity, quality or condition of the goods must be notified to Us within 7 days of delivery, after which You will be deemed to have accepted the goods.
The standard delivery cost per shipment to a UK address is from £1.99. If You would like Your goods shipped by another method You will have the option to specify Your requirements or notify Us at the time of ordering.
Risk of damage to or loss of the product shall pass to You at the point at which they are shipped to You.
For UK couriered consignments We reserve the right to charge a £15.00 charge for Redirection to any address other than the delivery address specified in Your order.

Delivery Schedule
We always aim to deliver your order right away. We will normally send your order to you within 2 working days.
You must inform us within 7 working days of your Item shipped e-mail if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
In the case of standard shipping, you agree that proof of shipping by our delivery company is sufficient evidence that the goods have been shipped and are therefore your responsibility and under your ownership.
In other cases where upgraded shipping has been ordered, You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders
If your item is not in stock, we will back order it for you. If the delay is likely to be beyond our standard shipping terms You will be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
The Pram Handwarmer Company is not VAT Registered therefore there is no tax or VAT applied to your purchase.

Credit Card Security
Credit Card Transactions that are handled by PayPal and are within the terms and conditions of PayPal itself. For more information about transaction security please visit https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security
Credit Card Transactions that are handled by WorldPay and are within the terms and conditions of WorldPay itself. For more information about transaction security please visit http://www.worldpay.com/support/index.php?page=tandc

Guarantee
We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.
If you need to contact us, please use our Contact Form or our email address (supplied above) or you can write to us at:
The Pram Handwarmer Company
115 Moor View Drive
Teignmouth
TQ14 9UZ
Devon

Privacy Policy

The Pram Handwarmer Company is committed to complying with the Data Protection Act 1998. We do not disclose buyers information to third parties other than when order details that are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

What are cookies?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the The Pram Handwarmer Company website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.
Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.
By using our site, you also consent to the use of these cookies. Cookies are used on our site for the following reasons:

To allow you to securely sign in to your Account, so that you can use "Your Account" features such as order information, making payments and viewing statements.
To store the content of your online shopping bag whilst you browse the site and to complete an order.
To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.
To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.
We also offer you the facility to share your experience on our site through social sites such as facebook and twitter. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies 

Can I turn off cookies?

The Pram Handwarmer Company uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them.
To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.
It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days of receipt of the returned goods. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or miss-described.
Any goods returned should be in a saleable condition, unused and packaging intact.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder

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